The November Group unveils a new website design and a new blog! After much planning and programming, our hard work has come to a proud and happy ending. Welcome to the new and improved TNG website and blog.

Earlier this year, we took a hard look at our website and had to admit, it was time for an update. So, we went over the shortfalls of the site’s design and function in detail and constructed a plan that would not only revamp our site’s visual appeal, but also streamline our customer service processes and improve communications with our readers and clients. Like the saying goes, “Change is Good.

Through a redesigned website and blog we hope to:

1. Enhance our web presence with clearly dedicated pages to each of our products and services
2. Improve customer service through our new ticketing system
3. And, kick our communication up a notch through our new blog

Out with the old website, in with the new
Our customers often lend valuable tips and suggestions as to how we could improve our services and our website. With the supportive and encouraging comments that spurred our redesign plans, we now proudly present our new website design with improved navigation, clearly dedicated web pages to each product and service, and online demonstration log in to test drive our TNG Software Solutions.

A Swifter response is our goal
We always strive to provide you with high quality and timely services. Because of this, we’ve been working behind the scenes to implement a new communications tracking system for new and ongoing projects called a Ticketing System (sometimes known as a support ticket or issue tracking system). As we have grown, and continue to grow with the addition of new employees, utilizing a Ticketing System for project management will help to keep our Clients and TNG Employees “in the loop” and “on top” of the status of all projects. We expect this system will help to increase our response times significantly. The Ticket System is now accessible to our clients from our website at www.novgroup.com, or directly at http://support.novgroup.com. 

Communication is key
One of my favourite updates is our new blog. We love to interact with our customers to talk about common interest and share insights. We’re hoping our new blog will be the arena that provides web development, web applications and Internet marketing topics that you want to read about and talk about.

A big thanks to all our clients’ feedback that brought us to the creation of our new site and services.

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